Cancellation & Order Changes

Last updated: 10/09/2026

Every Loveandkin product is made to order and personalized for you, so production starts quickly. Once the order is in production, we are unable to cancel the order or change anything in the order. The policy gives you a short window to change your mind. It's why we've made that window as easy to use as possible.

1. Your 2-hour window
You have 2 hours from the moment you place your order to cancel it, or to change any detail of it, at no cost and for any reason.
Within that window, you can change:
- The shipping address
- Names, dates, spelling, and any other personalized text
- Uploaded photos
- Design options such as skin color, hair style, or any design option except size, color, or product type.

2. How to cancel or change your order
Choose whichever is easiest:
- Open your order confirmation email and use the Manage order link
- Sign in and go to My Purchases
- Message us on LiveChat, or email support@loveandkin.com with your order number and the details of your request.

If you contact us within the 2-hour window and we reply after it has closed, we'll still honour your request. What counts is when you reached us, not when we got back to you.

3. After the 2-hour window
Once the window closes, your artwork has gone to production, and we can no longer cancel the order or change what's printed on it. Personalized items can't be resold or restocked, which is why this limit exists.

Your order is still fully protected. Everything we make is covered by our 90-Day Refund & Replacement Guarantee — so if it arrives damaged, misprinted, or if the personalization does not match the details shown on your order confirmation, or if the parcel never arrives, we will always assist you.

If your order hasn't shipped yet, it's still worth asking. We can't promise anything after the 2-hour mark, but if the item hasn't reached the print stage, we'll do what we can. 

4. Shipping address changes after the window
We can't change a shipping address once production has begun, and we can't redirect a parcel after it has shipped. If your address was wrong, contact us as soon as you realise — see Section 8 of our Shipping Policy for what happens to undeliverable parcels.

5. Orders we may cancel
We reserve the right to cancel an order, before or after production begins, if:
- We can't locate the shipping address to ship out
- The order appears to be fraudulent
- The uploaded content infringes someone else's rights, or breaches our content guidelines
- An item is out of stock or discontinued
- An item was listed at an obviously incorrect price
- We can't ship to the destination address

If we cancel an order, we'll email you to explain why and refund you in full. There is nothing for you to do and nothing for you to claim.

6. Refunds on cancelled orders
Cancelled orders are refunded in full, including any shipping you paid, to your original payment method. We issue the refund within 2 business days; your bank then takes its own time to post it -  see Refund Policy, Section 10.

If you cancel before we've captured payment, you may simply see the pending authorization drop off your statement instead of a separate refund. Both mean the same thing: you haven't been charged.

7. Questions
Contact us via email address: support@loveandkin.com