Shipping Policy
Last updated: 10/09/2026
1. Delivery Time
Since all of our products are made-to-order and personalized specifically for you, the total delivery time is calculated by adding the Processing Time and the Transit Time:
Delivery Time = Processing Time + Transit Time
A. Processing Time:
Once your order is placed and payment is verified, our design and production team will begin crafting your custom items.
Processing time takes: 5 - 7 business days
B. Shipping Transit Time:
Once your order is handed over to the shipping carrier, the transit time will depend on your location.
- Standard US & International Shipping: 7 - 15 business days or sooner.
- Express shipping: 1-3 business days
Express speeds up transit only. Production takes the same time for every order, because each item is made from scratch for you.
You'll see an estimated delivery window for your address at checkout before you pay.
(Note: We always do our best to ship from the warehouse closest to you to ensure the fastest possible delivery.
Delivery Time = Processing Time + Transit Time
A. Processing Time:
Once your order is placed and payment is verified, our design and production team will begin crafting your custom items.
Processing time takes: 5 - 7 business days
B. Shipping Transit Time:
Once your order is handed over to the shipping carrier, the transit time will depend on your location.
- Standard US & International Shipping: 7 - 15 business days or sooner.
- Express shipping: 1-3 business days
Express speeds up transit only. Production takes the same time for every order, because each item is made from scratch for you.
You'll see an estimated delivery window for your address at checkout before you pay.
(Note: We always do our best to ship from the warehouse closest to you to ensure the fastest possible delivery.
2. Where your order ships from
We work with a network of production and fulfilment facilities in several countries. When you place an order, it's routed automatically to the facility that can complete it soonest normally the one that has your items in stock and offers the fastest transit to your delivery address.
Two things worth knowing about how this works:
- Your parcel may arrive from a facility outside your own country, and the return address printed on the label may not match the contact address on this website. That's expected, and it doesn't affect anything in this policy or in our 90-Day Refund & Replacement Guarantee.
- If your order contains several items held at different facilities, it may arrive in more than one parcel, each with its own tracking number. See Section 9.
Routing is decided by us at the time of production, so the origin facility isn't something you select at checkout and it never changes the price you pay or the delivery window quoted to you. If an order needs to ship from further away than usual, the delivery estimate you see at checkout already accounts for it.
Two things worth knowing about how this works:
- Your parcel may arrive from a facility outside your own country, and the return address printed on the label may not match the contact address on this website. That's expected, and it doesn't affect anything in this policy or in our 90-Day Refund & Replacement Guarantee.
- If your order contains several items held at different facilities, it may arrive in more than one parcel, each with its own tracking number. See Section 9.
Routing is decided by us at the time of production, so the origin facility isn't something you select at checkout and it never changes the price you pay or the delivery window quoted to you. If an order needs to ship from further away than usual, the delivery estimate you see at checkout already accounts for it.
3. Delays and your right to cancel
We work hard to meet the windows above. If we can't, we'll email you before your original delivery window passes with a revised date. You can accept the new date, or cancel your order for a full refund.
4. Shipping charges
Shipping is calculated at checkout from your delivery address, the weight and dimensions of your order, and the method you choose. You'll see the exact amount before you pay, and we never add a fee after checkout.
5. Customs, duties and import taxes
For orders shipped outside the United States, customs duties and import taxes may be charged by your local authorities when the parcel arrives. These are set and collected by your government, not by us. We can't calculate, prepay or waive them, and they aren't included in the total you pay at checkout.
If a parcel is refused at customs and returned to us, we'll refund the item price once it reaches us. Shipping and any customs charges already incurred aren't refundable.
6. Tracking your order
You'll receive a tracking number by email as soon as your order ships. You can also track it from the Track Order page or from My Purchases in your account.
Tracking can take up to 7 business days to start showing movement. This is normal and doesn't mean your parcel is lost. There are two usual reasons:
- A parcel is often not scanned again until it reaches a regional hub near you
- International parcels typically go quiet between leaving the origin country and arriving in yours
If tracking hasn't updated after that, contact us, and we'll chase the carrier for you.
- A parcel is often not scanned again until it reaches a regional hub near you
- International parcels typically go quiet between leaving the origin country and arriving in yours
If tracking hasn't updated after that, contact us, and we'll chase the carrier for you.
7. Delivery addresses
Please double-check your address at checkout. You can correct it yourself within 2 hours of ordering; after that, production has begun, and we can't change it.
If a parcel is returned to us as undeliverable because the address was incorrect or incomplete, we'll email you. You can either have it reshipped to a corrected address for the cost of shipping.
Each order ships to a single address. To send items to several people, please place a separate order for each address.
8. Split shipments
Orders with several items may arrive in more than one parcel, each with its own tracking number, so that nothing waits on anything else. You're never charged extra for this. If one parcel of a split order hasn't arrived, tell us which item is missing, and we'll trace that parcel.
9. Sending your order as a gift
Every Loveandkin order is ready to go straight to the person it's for. We never print prices on anything that travels with your parcel. There's no invoice or receipt in the box, the packing slip shows no prices, and nothing on the outside indicates what you paid.
That applies to every order automatically. There's no box to tick at checkout and nothing to ask us for: you can have an order delivered directly to the recipient, and they'll never see the cost.
One thing to keep in mind if it's a surprise: shipping confirmations and tracking updates are sent to the email address on the order — yours, not the recipient's — so they won't be told that anything is on the way.
If something arrives damaged with a gift, you can make the claim yourself without involving the recipient. See Refund Policy, Section 6.
That applies to every order automatically. There's no box to tick at checkout and nothing to ask us for: you can have an order delivered directly to the recipient, and they'll never see the cost.
One thing to keep in mind if it's a surprise: shipping confirmations and tracking updates are sent to the email address on the order — yours, not the recipient's — so they won't be told that anything is on the way.
If something arrives damaged with a gift, you can make the claim yourself without involving the recipient. See Refund Policy, Section 6.
10. Contact us
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