FAQs
1.What does the total price include?
Your total payment = product prices + shipping fee + tax (if any)
Note:
- The Discount code only applies to the item subtotal, not the total price.
- The shipping fee is calculated based on the shipping method, item weight, and the shipping destination.
- Tax is only required in some countries; the detailed explanation can be found in the question below.
- The shipping fee and tax will be added on the checkout page after you provide your shipping address.
We suggest you carefully review the pricing and shipping details during the checkout process before placing your order
Note:
- The Discount code only applies to the item subtotal, not the total price.
- The shipping fee is calculated based on the shipping method, item weight, and the shipping destination.
- Tax is only required in some countries; the detailed explanation can be found in the question below.
- The shipping fee and tax will be added on the checkout page after you provide your shipping address.
We suggest you carefully review the pricing and shipping details during the checkout process before placing your order
2. Why has my order tracking status not been updated? What should I do?
Tracking information may not be updated immediately for some reasons, such as:
- The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website's updates.
- The package may not be scanned until it reaches the regional hub near the destination.
- The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.
We suggest waiting for 5-7 business days & recheck the tracking link after that. However, if your tracking status has not been updated for over 7 business days, please contact us to be supported right away.
3. Why did I not receive confirmation email?
The confirmation email is sent to you after the order is placed successfully. However, it sometimes takes 3-5 minutes to be delivered to your mailbox. If you have not received this email, please:
- Wait for 5-10 minutes and check your mailbox, including the spam/junk folder
- Contact us if you still do not receive any email
This email might be going to spam or another folder. In this case, please check those folders and mark emails from support@loveandkin.com as not spam.
- Wait for 5-10 minutes and check your mailbox, including the spam/junk folder
- Contact us if you still do not receive any email
This email might be going to spam or another folder. In this case, please check those folders and mark emails from support@loveandkin.com as not spam.
4. How to track my order?
Here are some ways for you to track your Loveandkin order:
Option 1:
- Go to "Track order" page on the Loveandkin website.
- Enter your order number and email address in the provided fields.
- Click on the "Track" button to view the status of your order.
Option 2:
- Sign in to your account.
- Access "My Purchases" tab to see all your placed orders with us.
- Find the order you want to track and click on the "View your order" button.
- A tracking page will open with the shipping carrier and tracking number for your order.
- You can then click on the tracking number to view the current status of your package.
Option 3:
You can also track your Loveandkin order through the tracking link provided in your order confirmation email. Simply click on the Manage or Track order button at the email footer to view the real-time status of your order.
Option 4:
Find tracking links directly on the fulfillment email we sent when your order was shipped.
If you can't track your order, please recheck your Email, and your Order ID, or contact us for support.
5. How do I cancel my order?
Within 2 hours after placing the order, you can cancel it yourself by using the "View my order" link in your order confirmation email
If you need to cancel your order after this 2-hour window, please contact our support team. We’ll check the order status and let you know whether cancellation is still possible.
If you need to cancel your order after this 2-hour window, please contact our support team. We’ll check the order status and let you know whether cancellation is still possible.
Please keep in mind that we are always willing to support you with your cancellation request after the 2-hour timeframe, but if the order is in production, we are unable to cancel or change it. See more details in the Cancellation and Order Change Policy
6. Can I change my shipping address or design after placing an order?
Only within the first 2 hours after the order was placed can you change your shipping address or design options (hair, color, quotes....), and you can do it on your own. You can check how to do it here.
After this 2-hour timeframe, please contact us via Email or Live chat so we can check it for you, as we can not guarantee that the design or your shipping address can still be edited.
Please note that we can only proceed with your edit design/shipping address request if the order has not been processed. If the order is in production, we are unable to cancel or change it. See more details in the Cancellation and Order Change Policy
After this 2-hour timeframe, please contact us via Email or Live chat so we can check it for you, as we can not guarantee that the design or your shipping address can still be edited.
Please note that we can only proceed with your edit design/shipping address request if the order has not been processed. If the order is in production, we are unable to cancel or change it. See more details in the Cancellation and Order Change Policy
7. Can I use multiple addresses on one order?
Each order ships to one address. To send items to different addresses, please place a separate order for each address. Items in the same order may be produced in different facilities and arrive in separate parcels; you are charged one shipping fee for the order, and you will receive a notification with tracking for each parcel.
8. Will I be charged with customs and taxes?
It depends on your shipping address because Tax and Customs fees are regulated by destination countries. Currently, the VAT is applied to some European countries and Canada.
- Regarding Tax: prices displayed on our website have not yet include taxes, but you will be informed of the exact tax rate during your checkout before you complete the order. The standard VAT rate in the EU is in the range of 16 – 27%. In Canada, the tax rate you will be charged depends on your province.
- Regarding Customs fees: This fee is only applied in certain countries. We cannot include it when you check out as it is managed and charged by Customs at entry into your country. Your country's Customs department will inform you if there is a charge.
9. Where does my order ship from?
We work with production and fulfilment facilities in several countries. Each order is routed to the facility that can complete it fastest for your address.
10. How to get a discount code?
Three ways, and the first one is instant:
- Subscribe to our website. Enter your email at the bottom of this page and we'll send you a code for 10% off your first order, along with early access to new releases and promotions. The code arrives within a few minutes; do check your spam or promotion folder if you don't see it.
- Stay on our list. We send our best offers to subscribers first, especially around holidays and new collection launches via email or SMS.
- Ask us. If you signed up but your code never arrived, message us on live chat or at support@loveandkin.com and we'll sort it out for you.
- Subscribe to our website. Enter your email at the bottom of this page and we'll send you a code for 10% off your first order, along with early access to new releases and promotions. The code arrives within a few minutes; do check your spam or promotion folder if you don't see it.
- Stay on our list. We send our best offers to subscribers first, especially around holidays and new collection launches via email or SMS.
- Ask us. If you signed up but your code never arrived, message us on live chat or at support@loveandkin.com and we'll sort it out for you.
11. What is your policy for returning items?
At Loveandkin, we do not ask the customer to return the order. If you encounter any issues with your order, please contact us to be assisted. However, do not forget to check the Refund and replacement policy
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